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What stops most organizations from achieving High Velocity Continuous Improvement?
Front-line workers are conditioned to bypass and work around issues
Following intuition or instruction, front-line workers encountering problems will do their best to sidestep them rather than ask for help.
Supporting staff aren't allocated appropriately
First responders who are capable of analyzing and resolving issues aren't called to the scene quickly, if ever.
Leaders get blindsided by avoidable problems
Without a clear understanding of the instability, leaders are unaware of their organization's weak points until they become emergencies.
The cost of being blindsided
Lacking a quick and easy way for frontline workers to call out problems can have dire consequences
Hospitals
300,000
Commercial aviation
$25B
Navy aircraft carriers
8 in 9
Auto Manufacturing
$2B
See to Solve Alert™
Patented andon-style solution for rapid problem reporting (~15 seconds) from your phone, tablet, laptop or desktop. A few simple clicks and our system intelligently routes your issue to appropriate supporting staff.
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1
Who
Identify yourself -
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Where
Which ward, machine, room, etc.? -
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What
Identify the problem type from a pre-determined list -
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Annotation (optional)
Add a photo, video, sound recording or short comment to your submission -
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Submit
Your ticket is on its way to someone who can help
Spin Up Your Own Alert™ Instance in 4 Minutes or Less!
Answer a few quick questions -- who's on your team, what problems might they observe. Then we'll send them your See to Solve URL and some brief tips on how to start reporting.
Sit back and watch your dashboard light up with the insights you've been missing!Alert™ Pricing
Sign Up (no CC required) Reach Out To UsStarter Plan
Freeno CC required
- 250 Submissions/mo
- 100 Tickets Accessible
- 50 Reporters
- 1 Responder
- 1 Administrator
- 1 GB Storage
Alert™ Pro
$4999 per month
- Submissions/mo
- Unlimited Tickets Accessible
- Unlimited Reporters
- Unlimited Responders
- Unlimited Administrators
- 5 GB Storage (+$.10/gb overage)
Enterprise
Let's Talk
- Unlimited Submissions
- Full Ticket History
- Enterprise SLA
- Integrations: Jira/ServiceNow/…
- Customizations
- Single Sign-on
- Optional On-Prem Installation
Recent blog posts by Dr. Steve Spear
See to Solve LLC was created by Steve Spear, senior lecturer at MIT, senior fellow at the Institute for Healthcare Improvement, and author of works such as Decoding the DNA of the Toyota Production System, Learning to Lead at Toyota, Fixing Healthcare from the Inside, and The High Velocity Edge.
The "see a problem, swarm and solve a problem" learning dynamic has had astounding results: in healthcare–elimination of complications, compression and disappearance of wait times, and liberation of capacity. In industry, multipliers in throughput speed and capacity. In new product design, reductions by one-quarter to one-half the time to get to better plans.
The Toyota Way v.2: トヨタ道: Great book...great title
Published on Feb 26, 2021Summary: Jeffrey Liker has published v.2 of The Toyota Way, a great book the first time and even better now. Worth returning to the content and the wisdom in it, at some other point. This note is just about the beauty of the title, based on reflections and reviews prompted by the passing of Normal Bodek, creator of Productivity Press, management theory prospector, and the reason many had early insight as to what leading Japanese companies were doing differently to achieve the outrageous combinations of quality, affordability, product variety and time to market that was so disruptive in the 80s.
Discovering our way to greatness...
Published on Feb 16, 2021Summary: Sometimes it just doesn’t seem fair. You show up at work to solve hard problems that no one could resolve individually, and you bust it to develop design and deliver great products and services. But that outfit “across the street” keeps beating you, arriving earlier and faster with solutions to their customers problems that fit better and which they generated with seemingly less effort. How’d they pull that off when you've got access to the same science and technology, the same talent pool, and more or less the same market information?
How to keep from going off track and out of whack: feedback—fast, frequent, and fine grained
Published on Dec 16, 2020Summary: How to ensure that the organizations of which we are part succeed? Fast, frequent, and often fine-grained feedback to keep our collective effort on track and to keep our individual efforts harmonized with each other.
Contact
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See to Solve Flow™
Advanced web application built for collaborative, remote process mapping.
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Realtime, remote collaborative editing
Your whole team can work together creating, modifying and perfecting your process maps.
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Rich data, where you need it
Unlike standard drawing tools, our maps contain rich inbound and outbound connection data indicating the expected handoffs. Work instructions are embedded in the assignments to keep the details of what needs to be done at hand.
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Nested and linked maps
When processes become too complex, you can simply collapse sets of steps into process groups allowing you easy access to both the forest and the trees.
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Personalized "focus view"
Individual team members can focus the map on their swim lane, hiding irrelevant details. Relevant inbound/outbound tasks from other lanes are highlighted and a printable summary of all their tasks is available for them.