Start Now!
Under 4 minutes to set up!

Stop Flying
Blind!

Get Visibility Into Your System's Weaknesses,One Problem at a Time

Start Now!
Under 4 minutes to set up!

Why Do We Get Blindsided?

Because small problems get patched instead of resolved.

icon1

Front-line workers are conditioned to bypass and work around

Following intuition or instruction, a front-line worker encountering a problem will do her best to suppress it.

Support staff doesn't know where they're truly needed

First responders who are trained to analyze and resolve aren't called to the scene quickly or at all.

icon2

Leaders fly blind

With no visibility into the patchwork of fixes, leaders are unaware of their organization's weak points until it's too late.

The cost of being blindsided:

Hospitals

300,000

avoidable fatalities

Commercial aviation

$25B

cost of flight delays

Navy aircraft carriers

8 in 9

delayed return to fleet after shipyard maintenance

Auto Manufacturing

$2B

cost of a defective ignition switch

What we need is an andon, or an

Easy Way to Call Things Out

icon1

Quickly call out problems - large or small.

Front-line staff needs an easy way to call out problems fast.

icon2

The right support staff responds.

Problems are automatically routed to those who can help.

icon2

All incidents get logged for root cause analysis.

Leaders monitor trends as they emerge instead of after they erupt.

Gemba

Alert

See to Solve: 5 Clicks

Using any mobile phone, tablet, laptop or desktop, call out a problem in 15 seconds.

1. WHO: Indentify Yourself

2. WHERE: What ward, machine, room, etc.?

3. WHAT: Identify the problem type from a pre-determined list

4. ANNOTATION: A picture (optional) is worth 1000 words.

5. SUBMIT!

Start Seeing Today!

Spin Up Your Instance in 4 Minutes or Less!

Within 4 minutes, you can spin up your own copy of See to Solve. We'll ask you some short questions -- who's on your team, what problems might they observe. Then we'll send them your See to Solve URL and some brief tips on how to start reporting. Sit back and watch your dashboard light up with insights you wish you had seen earlier!


Start Now!
Under 4 minutes to set up!

More Information

Customer Success:
Zoo New England and See to Solve are achieving results

Find out how See to Solve is helping Zoo New England minimize risk to animal health.

Recent Blog Posts by Dr. Steve Spear

See to Solve was created by Steve Spear, senior lecturer at MIT, senior fellow at the Institute for Healthcare Improvement, and author of works such as Decoding the DNA of the Toyota Production System, Learning to Lead at Toyota, Fixing Healthcare from the Inside, and The High Velocity Edge.


The "see a problem, swarm and solve a problem" learning dynamic has had astounding results: in healthcare–elimination of complications, compression and disappearance of wait times, and liberation of capacity. In industry, multipliers in throughput speed and capacity. In new product design, reductions by one-quarter to one-half the time to get to better plans.


Read more about the See-to-Solve dynamic
blog item one
How to keep from going off track and out of whack: feedback—fast, frequent, and fine grained
Published on Dec 16, 2020
 
Summary: How to ensure that the organizations of which we are part succeed? Fast, frequent, and often fine-grained feedback to keep our collective effort on track and to keep our individual efforts harmonized with each other.


blog item one
Succeeding in Periods of Abrupt Change...
Published on Dec 4, 2020
 


The world you knew has disappeared and the future hasn’t yet been written” seems a relentless alarm. Even before covid-19, what we do and how we do it seemed under attack by AI, digitalization, machine learning, globalization, industry 4.0, G5, genomics, and robotics. It won’t end.


blog item one
Getting the MBTA Back on Track: Rushing development into production...delays, confusion, and cost overlays...
Published on Oct 30, 2020
 
How do you get speed in technology intensive, engineering heavy situations? Slow down (in development) to go fast (in deployment and production). Local experience gives example to this point and might provide insight to the many of use trying to develop and deliver value at speed.