Why Do We Get Blindsided?
Because small problems get patched instead of resolved.
Front-line workers are conditioned to bypass and work around
Following intuition or instruction, a front-line worker encountering a problem will do her best to suppress it.
Support staff doesn't know where they're truly needed
First responders who are trained to analyze and resolve aren't called to the scene quickly or at all.
Leaders fly blind
With no visibility into the patchwork of fixes, leaders are unaware of their organization's weak points until it's too late.
Hospitals
300,000
avoidable fatalities
Commercial aviation
$25B
cost of flight delays
Navy aircraft carriers
8 in 9
delayed return to fleet after shipyard maintenance
Auto Manufacturing
$2B
cost of a defective ignition switch
What we need is an andon, or an
Easy Way to Call Things Out
Quickly call out problems - large or small.
Front-line staff needs an easy way to call out problems fast.
The right support staff responds.
Problems are automatically routed to those who can help.
All incidents get logged for root cause analysis.
Leaders monitor trends as they emerge instead of after they erupt.
See to Solve: 5 Clicks
Using any mobile phone, tablet, laptop or desktop, call out a problem in 15 seconds.
1. WHO: Indentify Yourself
2. WHERE: What ward, machine, room, etc.?
3. WHAT: Identify the problem type from a pre-determined list
4. ANNOTATION: A picture (optional) is worth 1000 words.
5. SUBMIT!
Start Seeing Today!
Spin Up Your Instance in 4 Minutes or Less!
Within 4 minutes, you can spin up your own copy of See to Solve. We'll ask you some short questions -- who's on your team, what problems might they observe. Then we'll send them your See to Solve URL and some brief tips on how to start reporting. Sit back and watch your dashboard light up with insights you wish you had seen earlier!
Start Now!
Under 4 minutes to set up!
Recent Blog Posts by Dr. Steve Spear
See to Solve was created by Steve Spear, senior lecturer at MIT, senior fellow at the Institute for Healthcare Improvement, and author of works such as Decoding the DNA of the Toyota Production System, Learning to Lead at Toyota, Fixing Healthcare from the Inside, and The High Velocity Edge.
The "see a problem, swarm and solve a problem" learning dynamic has had astounding results: in healthcare–elimination of complications, compression and disappearance of wait times, and liberation of capacity. In industry, multipliers in throughput speed and capacity. In new product design, reductions by one-quarter to one-half the time to get to better plans.
Read more about the See-to-Solve dynamic
How to keep from going off track and out of whack: feedback—fast, frequent, and fine grained
Published on Dec 16, 2020
Summary: How to ensure that the organizations of which we are part succeed? Fast, frequent, and often fine-grained feedback to keep our collective effort on track and to keep our individual efforts harmonized with each other.
Succeeding in Periods of Abrupt Change...
Published on Dec 4, 2020
The world you knew has disappeared and the future hasn’t yet been written” seems a relentless alarm. Even before covid-19, what we do and how we do it seemed under attack by AI, digitalization, machine learning, globalization, industry 4.0, G5, genomics, and robotics. It won’t end.
